Services offered by Symétrie
Services tailored to your needs:
Because every piece of equipment deserves tailor-made support, our After-Sales Service offers a complete range of services to ensure performance, durability and peace of mind at every stage of your hexapod’s life.
Need support or advice? Fill in our After-Sales Service form – an expert will get back to you as soon as possible.
INSTALLATION & commissioning
When a hexapod is purchased or retrofitted (electrical/mechanical/software upgrade of an old machine), one or more specialists are tasked with installing and commissioning the system. A general check is then carried out to ensure the nominal operation of the system.
training
During installation or at the customer’s request, training courses are provided on the use of the hexapod, software, machine specificities and the coordinate system. Training can be carried out at the customer’s premises, remotely or directly in our showroom on the Symétrie site.
preventive maintenance
To ensure your hexapod’s longevity, preventive maintenance can be carried out on the customer’s site, or the hexapod can be sent directly to the Symétrie factory for an overall inspection (maintenance and metrology).
warranty extension
Extended warranties are available on purchase or following preventive maintenance for up to 2 additional years.
assistance contract
Symétrie can offer maintenance contracts including year-round assistance. A number of hours is defined to support you and respond instantly to your urgent requests.
Spare parts supplies
A list of spare parts can be supplied with the purchase of your hexapod. However, you can take advantage of our expertise to advise you on the acquisition of additional components, so as to guarantee the reactivation of standard part exchanges.
OUR TEAM AT YOUR SERVICE
We would be delighted to discuss any special requirements you may have. Our aim is to have customers who are completely satisfied with their hexapod and its use, throughout its life cycle.
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